Privacy Policy

Customer Connect may collect information you provide when creating or managing an account, including your name, business email, telephone number, company name, business address, job role, account credentials, subscription selection, and onboarding responses.

Dealerships may also submit or synchronize business information, customer records, estimates, orders, appointments, project details, communications, payment activity, employee information, reviews, product information, and related operational data.

We may automatically collect technical information such as IP address, browser type, device information, operating system, login activity, error logs, feature usage, session activity, and security events.

We use information to:

• Provide, operate, secure, and improve Customer Connect.
• Create and manage dealership, employee, and customer accounts.
• Process subscriptions, payments, payouts, and billing activity.
• Support estimates, orders, scheduling, communication, reviews, reporting, promotions, and customer-service workflows.
• Connect with approved third-party business systems and integrations.
• Provide technical assistance, respond to support tickets, and communicate service-related updates.
• Detect fraud, misuse, unauthorized access, and security threats.
• Comply with legal, tax, accounting, regulatory, and contractual obligations.

Dealerships control the business and customer information they submit to Customer Connect. Each dealership is responsible for ensuring it has the authority and any required permissions to collect, use, upload, synchronize, and communicate using that information.

Customer Connect processes dealership customer data to provide the services requested by the dealership. We do not sell dealership customer information.

Payment processing may be provided through Stripe or another approved payment provider. Customer Connect does not generally store complete payment-card numbers. Payment providers may collect billing details, payment credentials, bank information, transaction data, identity verification information, and information required for payouts or fraud prevention.

Payment providers process information under their own privacy policies and service terms.

Customer Connect may integrate with services such as RFMS, Stripe, Firebase, email providers, communication services, analytics tools, cloud infrastructure, and other dealership systems.

When a dealership enables an integration, information may be transferred between Customer Connect and that provider as necessary to provide the requested functionality. Third-party providers handle information according to their own privacy practices.

We may share information with:

• Vendors and service providers that support hosting, authentication, payments, communications, analytics, security, and customer support.
• Authorized dealership administrators and users based on their account permissions.
• Integration providers selected or authorized by the dealership.
• Professional advisors such as attorneys, accountants, insurers, and auditors.
• Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, security, and the integrity of the platform.
• A buyer, successor, or affiliated entity in connection with a merger, acquisition, financing, reorganization, or sale of business assets.

We do not sell personal information for monetary compensation.

Customer Connect may use cookies, local storage, session storage, and similar technologies to maintain login sessions, remember preferences, protect accounts, measure performance, diagnose errors, and understand platform usage.

Disabling certain browser storage or cookies may prevent portions of the platform from functioning correctly.

We retain information for as long as reasonably necessary to provide the services, maintain business and financial records, resolve disputes, enforce agreements, prevent abuse, and comply with legal obligations.

Retention periods may vary depending on the type of information, account status, dealership instructions, contractual requirements, backup systems, and applicable law.

We use administrative, technical, and organizational safeguards designed to protect information. These may include authentication, role-based permissions, encrypted connections, access restrictions, monitoring, logging, backups, and third-party security controls.

No system can guarantee absolute security. Account holders are responsible for protecting passwords, limiting account access, and promptly reporting suspected unauthorized activity.

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to object to or restrict certain processing.

Dealership employees should first contact their dealership administrator regarding information controlled by that dealership. Customer requests involving dealership records may be directed to the applicable dealership.

Customer Connect is intended for businesses and authorized users. It is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

Information may be processed and stored in the United States or other countries where Customer Connect or its service providers operate. Those locations may have data-protection laws that differ from those in your jurisdiction.

We may update this Privacy Policy as Customer Connect evolves. The revised version will be posted with a new effective date. Material changes may also be communicated through the platform or by email.

Questions, requests, or concerns regarding this Privacy Policy may be sent to: